Restrictive designs, such as chin rest beds, can potentially lead to muscle strain and joint discomfort over time.

In contrast, the orthopaedic support provided by the HENRY is specifically designed to promote healthy posture and alignment. It caters to the natural sleeping habits of dogs, ensuring they can stretch, curl, and adjust their position as needed without any constraints.

Remove the cover and machine wash it on a gentle cycle with mild detergent. Spot clean the waterproof protective layer with a mild detergent and water, then air dry.

Yes, the high-density memory foam provides excellent support, helping to alleviate joint pain and pressure points.

The thickness of the HENRY mattress is 15cm.

Yes, the HENRY mattress is made from hypoallergenic materials to minimise allergens.

HENRY is not only a testament to comfort but also to safety and environmental responsibility.

Oeko-Tex Standard 100: Ensuring every component of our beds has been tested for harmful substances, providing safety in textiles.

REACH Compliance: A European Union regulation committed to improving the environment and human health from risks posed by chemicals.

ISO 14001 Environmental: This certification reflects our commitment to environmental management, ensuring we consider environmental impacts in all business decisions.

CertiPUR-US®: Our foams are certified, meaning they've been rigorously tested to meet standards for emissions, content, performance, and durability.

Just to name a few…

While memory foam offers excellent support and comfort, it can be too soft for some dogs, especially larger breeds or those with joint issues.

Our mattress balances comfort and support with a mix of memory foam and natural latex.

Yes, the HENRY mattress is designed to support dogs of all breeds and sizes, providing optimal comfort and joint support.

Yes, replacement covers are available for purchase through our website.

The HENRY mattress is available in extra small, small, medium and Large to accommodate all dog breeds.

Yes, the HENRY mattress comes with a limited warranty covering defects in materials and workmanship. Our 5 year no-sag guarantee also applies.

Visit our Warranty Policy.

We are proud to offer our Afterlife Program. Simply send your used HENRY dog bed back to us, and we will replace the cover and repair any damages. Once refurbished, the bed will be donated to a dog or shelter in need of quality bedding.

Yes, HENRY features a non-skid bottom to ensure stability and prevent sliding, providing a safe and comfortable resting place for your dog on various types of flooring.

HENRY offers complimentary premium shipping across Australia through our partner, Australia Post.

Orders are dispatch daily from our Sydney warehouse.

Yes, HENRY ships to all locations within Australia, including remote and regional areas, ensuring every dog has access to our premium dog beds.

You will receive a tracking number by email when your order has been dispatched, accompanied by a link to the appropriate tracking page.

For customers with a registered online profile, tracking information may also be accessed from within the Order History section of your account.

*Please note, it can take up to 48 hours for the tracking number to become available on the courier's website.

Your order will be dispatched within 1-2 business days from our Sydney warehouse. You will receive an email confirmation with tracking information once your order has been shipped.

We are pleased to accept PO Box and Parcel Locker addresses for all Australia Post deliveries.

If your ordered is shipped with Australia Post, a signature will be required. If no one is home, a card will be left to arrange collection from your local Post Office.

If your order is shipped with Star Track as indicated during the checkout process, a signature will be required. If there is no one available to accept or sign your parcel, a card will be left and you may arrange to collect your parcel at your own convenience.

For Australia Post and Star Track orders, you may request Authority to Leave by contacting the carrier directly. 

We currently offer shipping within Australia. International shipping to the US, UK, and EU will be available starting in 2025.

Orders are generally shipped within 1-2 business days of being placed.

If you have not received your order within the estimated delivery time, please check your tracking information. If there are any issues, contact our customer service team for assistance.

If you wish to cancel or amend your order, please reach out to our customer service team as soon as possible. While we will do our best to accommodate cancellations, we are unable to accept changes to orders that have already been processed.

At this time, we can only accept one form of payment per order.

Payments may be declined for various reasons, such as incorrect card details, insufficient funds, or security issues. Please ensure your details are correct and contact your bank for further information.

If you need to change your delivery address after placing an order, please contact our customer service team as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been dispatched.

If an item is missing from your order, please contact our customer service team with your order number, and we will resolve the issue promptly.

We accept all major debit and credit cards as well as Pay Pal, AfterPay and Zip.

Your card will be charged immediately upon placing your order.

Our warranty covers defects in materials and workmanship under normal use for the period specified on each product.

You will need your order number, a detailed description of the issue, and photos of the defect.

No, the warranty is only valid for the original purchaser of the product.

If your product is discontinued, we will offer a replacement with a similar product or a store credit.

Yes, our warranty covers international purchases, but shipping costs may apply for returns.

Currently, we do not offer extended warranties. The standard warranty period applies.

To file a warranty claim, contact our customer service team with your order number, a description of the issue, and any relevant photos.

Use this text to share the answer to the question with your customers.

No, the warranty does not cover normal wear and tear, misuse, or damage caused by external factors.

Warranty claims typically result in a replacement or repair. Refunds are handled on a case-by-case basis.

Warranty claims must be made through the retailer where the product was purchased. Third-party retailers may have their own warranty policies.

Yes, attempting repairs yourself or using unauthorised repair services will void the warranty.

Remove the cover and machine wash it on a gentle cycle with mild detergent. Air dry out of direct sunlight.

We recommend washing the cover every 1-2 weeks or as needed, depending on usage.

No, the foam should not be washed. If the foam requires cleaning, spot clean it with a damp cloth and mild detergent. Ensure it is completely dry before placing it back inside the cover.

While our foam is non-toxic, it's essential to be cautious, as ingesting foam may cause internal blockages. We recommend contacting a veterinarian for further guidance and care to ensure your pet's well-being.

No, avoid using bleach as it can damage the fabric and reduce the longevity of the cover. This is also toxic to dogs.

Yes, use a vacuum cleaner with an upholstery attachment to remove dirt and debris from the cover.

No, the cover should not be tumble dryed. Instead, follow the care label instructions for air drying or other recommended methods. This ensures proper care and maintenance of the cover.

The trial period commences from the date of order, giving you up to 60 nights to thoroughly enjoy and evaluate your purchase.

Should you determine within this period that the HENRY does not ideally suit your dog's needs, you are entitled to return it for a full refund.

Note: Please be aware that the customer is responsible for organising the return delivery and covering all associated shipping/delivery.

Please visit our dedicated legal helpdesk.

Yes, exchanges for a different size or colour are allowed within 60 days of purchase, provided the product is in its original condition.
T&C for 60 Night Trial apply.

If the return is due to a defect or error on our part, we will cover the return shipping cost. For other returns, the customer is responsible for shipping costs.

Refunds will be issued to the original payment method within 5-10 business days after processing the return.

Yes. Please ensure to initiate your return or exchange within the 60-day period from the purchase date. Be aware that return shipping costs will be the responsibility of the customer.

To start a return, contact our customer service team with your order number and reason for return.

Returns are typically processed within 10-15 business days after we receive the returned item.

Returns for products purchased from third-party retailers must be handled through the retailer's return policy.

Yes, a receipt or proof of purchase is required for all returns and exchanges.